Now Hiring - Customer Service/Sales Assistant in Louisville, CO

Job Title:

Customer Service / Sales Assistant

Department:

Sales and Marketing

Reports To:

VP Sales and Marketing

FLSA Status:

Non-Exempt

Position Summary Ensures that customers receive the best possible service by serving as the key liaison in terms of sales support and customer service for Antigo Zeon. Enables the Sales staff to maximize their focus on direct sales activities by relieving them of the administrative tasks, follow-up activities and internal/external coordination involved in the sales process. Responsibilities include supporting the lead generation process, assisting sales team with collecting and communicating information for order submittal as well as production logistics, resolving customer service and warranty issues and coordinating or participating in customer calls as requested by the Sales Associate. Provides support for the Sales and Business Development teams.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions so the product arrives on time without issues.

• Assist inside sales team with processing orders from AB and Miller custom and repair programs and other house accounts.
• Help sales team members collect/verufy information to ensure the the accuracy of orders submitted from the sales department.
• Receive order acknowledgement and communicate anticipated production to sales rep and/or customer in a timely manner.
• Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicate changes to appropriate sales personnel.
• Assist with the maintenance and communication of domestic and OS production schedule. Provide updates on a weekly basis to sale department on order status, reporting any changes to the status of an order while utilizing companies CRM software.
• Ensure and provide quality service to both internal and external customers.
• Open and maintain all customer accounts by recording and continually updating all account information inclusive of names, numbers, emails, and all important account info through CRM.
• Assist the marketing department with all communications that are directed at developing or building customer relations inclusive of but not limited too; order acknowledgement, order completion, social media site management, customer communications, email blasts for providing company info to customers.
• Work directly with customers and Sales/account managers to determine any issues or concerns as they might have with our product and conclude with them the agreed upon path of resolution.
• Issue all Return Authorization numbers to bring product back and provide the shipping department with all applicable information so they can issue a call tag.
• Assists the VP of Sales and Marketing with administrative/office tasks as directed.

Competencies: To perform the job successfully, an individual should demonstrate the following.

Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.

Customer Service - Displays courtesy, sensitivity and empathy. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service. Uses diplomacy and good judgement to seek solutions that work for both the customer and the company.

Dependability - Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.

Planning & Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.

Quality - Fosters quality focus in others. Improves processes. Measures key outcomes. Sets clear quality requirements. Solicits and applies customer feedback.

Use of Technology - Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Associate's degree or equivalent from two-year college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public.

Reasoning Ability:

Define problems, collect data, establish facts and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Accounting software; Internet software; Database software and Contact Management systems.

Certificates and Licenses:

No Certifications needed.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to visually discern, distinguish, perceive, inspect, and assess specific subltle details in and specifications in designs. While performing the duties of this job, the employee is frequently required to remain in a stationary position more than 50% of the time. Requires the ability to operate of a computer and necessary software.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

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ACKNOWLEDGED: Employee Signature Date

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PRINT: Employee Name

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ACKNOWLEDGED: Supervisor/Manager Signature Date

Job Types: Full-time, Part-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off
• Work from home

Experience level:

• 2 years

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location